Richard P Luz

Unable to get a responce when I try to contact company about return.

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I have sent 6 emails to company but no response back. I would like to return two shirts that I ordered from Van Heusen. I would like customer service to respond to my emails.
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Cons:
  • Customer service is lacking

Preferred solution: Full refund

Kristi P Svp

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Verified Reviewer

Purchase

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I have not been able to reach anyone in customer support. I have made several attempts to contact with both email, facebook, and site itself. No one has reached out. I am disappointed in the customer service department. I spent a little over $125 and I expected more. I would say as a buyer beware. This is not the store for you.
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Loss:
$130
Pros:
  • Variety
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Do NOT purchase

Sean M Mmh

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Verified Reviewer

Sole disconnect and Disintegrates

Six months in the shoe soul is already falling off and disintegrating. Cant buy these shoes ever again they made like crap
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Loss:
$59
Cons:
  • Soul disintegrates

Preferred solution: Full refund or replacement

Anonymous
map-marker Durban, Kwazulu-Natal

Offiicial say scrapyard is closed but still operating

Hi living in trenance manor Phoenix got a scrapyard operating corner of trenance Park and royal manor got 3 da officials living in this area people houses are robbed daily and nothing is done by your officials where the motivation for people to vote
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Wai Sfs

Not refund our money

Purchased one jacket from satna outlet located near Dr bl yadav but now not refunding money n force to purchase another purchase instead of that but not refund any money...r our money n time r useless..
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Loss:
$4499

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Oneida, Tennessee

I have not received credit for a pair of pants I returned over 2 weeks ago.

I recently ordered a pair of pants from you and they did not fit. I got the information how to return them and sent them back as directed. I still have not received credit for the return. It was Order # 6908 for Flex Fit Stain Shield Straight Leg Pants-Big & Tall 44 in x 29 Dark Grey Heather, 1 pair.
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Arundathi V

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Verified Reviewer
| map-marker New Delhi, Delhi

I am dissatisfied with the woman's shopping range. The fact being that despite paying a hefty amount for a blazer but after payment realised that they do not provide the blazer hanger for woman's rang

The blazer hanger is only provided for mens section even though I paid the same amount of money. I think this is very unfair. Expecting a call back from customer care soon.
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Loss:
$4200
Pros:
  • Good quality
Cons:
  • Unfair worth of money to women customers

Preferred solution: I would like to get a blazer hanger for storing my newly purchased blazer

Caycee Bfg

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Verified Reviewer
| map-marker Badlapur, Maharashtra

Was dissatisfied with purchase of Van Heusen shirts

We bought a van Hessen shirt online.it looks dull and full of wrinkles,since we did not retain the tag it could not be returned.we thought very high of these shirts but are totally disappointed
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VIKAS Y Qaz
map-marker Chandpur, Uttar Pradesh

Points related query

1000 points with worth Rs500 provided by company but by mistake that message has deleted from my phone which was valid up to 17 sep.2023 .I want to back my points ..help me
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Suresh P Gzx

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Verified Buyer

Mis shipped product

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Van Heusen - Mis shipped product

I was delivered a T-shirt without tag. Unfortunately it was tight although the size was correct (I always buy L from VanHeusen).

I tried returning the T-shirt twice but the collection agent refused without tag!

When the clothes bought online are delivered, we dont open the pkts in front of delivery boys and check whether it has tag or not. If the tag is missing and it is tight or loose and we need to return, the problem starts! I tried to return twice and failed. It was delivered to me on 26th September.

Today being 26 th October its more than 30 days now. Am I stuck with that useless tight T-shirt now?!

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Loss:
$559
Cons:
  • No easily available customer service phone number we can call

Preferred solution: Full refund

User's recommendation: Open the pkt in front of delivery boys and check the existence of tags

1 comment
Guest

Please explain how one non fitting T-shirt has incurred a loss of $559. Scammer.

Suresh G Zyp

Sub standard material and colour of shirts

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I have purchase four shirts from raipur store. Before use I have poured all the shirts in clear water at normal temperature for three hours. Found colour of one shirt faded and damaged the remaining three shirts. As per my opinion it is due to sub standard quality of material and colour used by company.
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Preferred solution: Full refund

Samim H

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Verified Buyer
|

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Verified Reviewer
| map-marker Pleasant Prairie, Wisconsin

Bad product leather jacket .

Van Heusen - Bad product leather jacket .
Van Heusen - Bad product leather jacket . - Image 2
Van Heusen - Bad product leather jacket . - Image 3
Van Heusen - Bad product leather jacket . - Image 4
Leather jacket product material very poor.please replace product.leather quality poor.badly product.
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Loss:
$5000
Pros:
  • 5000
Cons:
  • Take ur product

Preferred solution: Full refund

User's recommendation: Replace my product

Guy H Kcx

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Verified Reviewer
| map-marker Port Washington, New York

Can I be helped

I Purchased four flex3 slacks. I have been wearing the first pair for less than a week and the dye is coming off of the knees already. I spent well over $200 for these four pair. This is not the first time itโ€™s happened but this is the first time it happened so quickly. I am very upset, I have been a loyal customer for years. I also purchase white dress shirts which I have had no issues. Thankyou.
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Rami H Gyc

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Verified Reviewer
| map-marker Skokie, Illinois

Shirt sizes mislabeled

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Received Oxford blue button down pinstripe shirt. Sleeves were not correctly marked and the shirt needs to be returned.
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Have no comment

Pabitra C Nrs

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cocoa Beach, Florida

I have not received my order

Van Heusen - I have not received my order
Order is not received till now i have order it on 3rd of November but i have not recv my order neither i am getting any update nor n call
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Preferred solution: Deliver product or service ordered

Steve R Soe

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Verified Reviewer
| map-marker California, United States

Stain Shield Dress Shirt that Stained

I have a dress shirt that was given to me at Christmas and states on tag stain shield we have washed the shirt twice and since finding 4 stains on shirt and will not come out. Why if this is supposed to have stain block to it why doesn't it work. False advertising! I would like the shirt replaced. UPC 194916****83. 18-18 1/2 34/35 (Green). How do I get this replaced since I cannot wear to work as this is a work shirt for me. I wanted to get a couple other colors but if these truly don't block stains as I manage a grocery store I will have to find a different manufacturer to buy my shirts from.
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